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ferroli optimax he31c?

help my daughters hot water won,t work the radiators are ok, it is quite a new boiler, but she has no instruction manual. as she is in rented accom.,it has been impossible to get anyone to come look at it(agency, owners!!) please if anyone can advise we would really appreciate it she has 2babies so is desperate.
nicola holme, May 2009
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