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How do I get the channels back??

For 3 days now some of our channels have gone and it says no signal, when we called the helpline they sait to unplug at back, leave off for 10 mins then re-scan, we have done this but still the channels have not returned!!! help!!!!
charlie, June 2009
is this your sky system if yes send me your email address and i will send you info on sky boxes reset etc.

geoff, July 2009