try these firmware upgrades for your player. i have a zen nano plus. these upgrades come from the creative customer service department. good luck.
To help address your inquiry as quickly as possible, we are sending you
this automated express reply that includes the steps you should take to
restore full functionality to your Player.
These troubleshooting steps apply to the Muvo Micro N200 - Muvo V200 -
Muvo TX FM ? Zen Nano Plus
You will lose all content in your player when you install the firmware.
Back up any audio or data files in your player to your computer before
upgrading the firmware.
Download the newest Firmware for your player here and save it on your PC
in the location you will easily find it ( e.g. Desktop) The below
updates will work for Windows ME, 2000 and XP.
Muvo Micro N200 Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=10737&dlcentric=9147&Product_Name=MuVo+Micro+N200&OSName=Windows+XP
Muvo V200 Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=10732&dlcentric=9149&Product_Name=MuVo+V200&OSName=Windows+XP
Muvo TX FM Firmware Update :
http://uk.europe.creative.com/support/downloads/download2.asp?Product_ID=9771&dlcentric=9003&Product_Name=+MuVo+TX+FM&OSName=Windows+XP
Zen Nano Plus Firmware Update:
http://uk.europe.creative.com/support/downloads/download2.asp?Product=12720&dlcentric=9135&Product_Name=Zen+Nano+Plus&OSName=Windows+XP
To install this firmware upgrade, do the following:
- Connect your player to your computer.
- Double-click the firmware upgrade file.
- When prompted to set your player in Recovery mode, disconnect your
player from your computer.
- Press and hold the Play button while connecting your player to your
computer's USB port.
- Continue to hold the Play button for about 10 seconds after
connecting your player to your computer.
- Release the Play button when the "Find New Hardware" dialog box
appears on the computer screen.
- Follow the instructions on the screen to install recovery drivers for
your player.
- Double-click the firmware upgrade file and follow the instructions on
the screen. Ensure to select the "Format Data Area" option within the
Update.
If these steps fail to resolve the problem then please reply to this
automated email and a Technical Support advisor will assist you further.
For your convenience please find a checklist below. It will help us to
assist you further.
Player is recognised by PC (Yes/No)
Firmware Update can find the player (Yes/No)
Firmware Update successfully completed with no errors (Yes/No)
Did you get any errors when you tried all the above steps?
Best Regards
Creative Customer Support Services
Creative Labs Europe
james allen, February 2006
