the machine is an ariston a1636s.when it gets to certain part of wash cycle the drum bounces back and forth and water is thrown out of soap drawer.i have taken front off and checked and it looks ok.nothing visibly broken.could the problem be the two shock absorber like supports at the bottom of drum gone weak?

rob, August 2009

Following up my previous answer. I found 2 colour catcher sheets in the black drain pipe next to the pump, needless to say we have stopped using them now. It was easy to clear the pipe. The pump is on the bottom right as you look from the back of the machine

Make sure you disconnect the power supply.

Remove 2 white plastic clips which clamp external drain pipe and black pipe to pump.
Undo 2 metal jubilee clips on black pipe and remove pipe.
inside you will find the item causing trouble.

Ian, February 2010

Hi Rob
Our a1636s has started doing the same thing. Water comes out of the soap dispenser at the first drain program. did you manage to get it sorted, I think it may be a blockage in the drain pipe

Ian, February 2010