The machine has recently started to leak, a lot, from the powder tray throughout the wash but especially the spin cycle.
The drawer is not blocked by detergent or anything but doesn't sit perfectly flush with the front of the machine.
Is there anything we can do about it?

Thanks in advance,

Vic, September 2009

Thanks Nick! Just found eleven £1 coins, two 50ps, eight 20ps, three 10ps and two 1ps and a canadian coin.

Plus three hair bands!

Louise, January 2012

Fantastic thanks no more Niagara Falls!!

Joxx, January 2012

Yep. Socks buttons and money. Filter unblocked and draining nicely. Thank you

Taffiboy, October 2011

Found two socks..you wonder how they got in there. cleaning the feeder pipes to the tray and the sump out has certainly sorted the problem

pinkpink, December 2010

While Nick's advice is essentially sound; just a coupla tips: you need a pair of small slot-head screwdrivers to force the (3)white, plastic hose-clips apart; you also need a pair of mole-grips to force them back together again, as you won't do it by finger-pressure alone (unless you're Bruce Lee); also the metal hose-clip that you will see simply requires a philips screwdriver. Finally, leave yourself a good hour to hour and a half as things get pretty messy overall.

Jezza, September 2010

Thanks for the tip, Nick! Just found half a sock (!) and a random scrap of material clogging up the sump pipe. However, bit concerned this means we have an actual sock monster in our machine...

Jenny, July 2010

Just followed your instructions and I found several baby wipes and 45p! No water from the tray any more though :) Still got water dribbing down the front at the foot of the door. Time to clean / replace the door seal.

Mike, June 2010

Thanks that really helped !
Having cleaned the gasket and the soap dispenser out for the first time in over 2 years (oops) I had to clean out the sump pipe. Fortunately for me it was located at the FRONT bottom not at the rear which saved me pulling the machine out of the fitted kitchen unit and yes I found 35 pence in there.It also needed cleaning out and now works beautifully !! So yay !

Martha., November 2009

FAB! Just done it and all is good now! Found all manner of coins - some of them not even British!?
Tooth fairy dropping them off in the wrong place I think!

Thanks for the tip!

Vic, September 2009

The problem is often caused by the filter assembly in the sump pipe just before the pump getting blocked. This easlily clogs up but is not easy to clean out. Hotpoint do not fit an easy access pump filter to this model but they place the filter into the black rubber pipe that runs from the drum to the pump. When this clogged up the machine empties too slowly and starts to spin when too much water is left in the drum, this forces water up and out of the soap tray. There is a minor design fault as the pressure sensor is attached to the same sump pipe and even when the filter is blocked the suction from pump still drops the pressure on the sensor. So you end up with a drum that has not emptied out enough water but still goes on to spin . The result is niagra falls from the soap tray.

To rectify this you will need to pull the machine out, unplug it, remove the rear lower back panel and dismatle the black sump to pump pipe. Once this is clear you will find the machine runs fine again. Its not an easy jobs and water spills everywear but if you are a keen DIY'r you should be OK. I just cleared mine out and found coins, shirt collar inserts and a large washing instruction label in the sump pipe. Now its clear and the machine has stopped spilling water from the soap dispenser.

Nick Bracknell, September 2009