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Heater motor not working?

The heater in my Renault Megane (04 1.4 petrol) has stopped working. I was told it might be the heater matrix but someone also told me if it was the matrix then the heater would work when turned to full, yet nothing works. There's a minimal amount of warm air coming out of the ducts but thats all.
Any suggestions?
Will, November 2009
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