The past week my Hotpoint Dishwasher won't drain, I emptied it by hand then put it on again and it just stopped. It was installed Christmas/New Years week so Its not that old. I took out the trap and emptied it but there wasn't much in it.
I called the shop I bought it in but they passed my name on to Hotpoint and I called them myself and was told there would be a service man out this week, its now Saturday.
Can anybody advise please????

Siobhan., March 2006

TRY YOUR OWN HOUSE DRAINS FIRST BECAUSE IT MAY BE BACK FILLING BECAUSE IF YOU CALL THEM OUT AND IT IS THAT YOU WILL BE CHARGED FOR A CALL OUT.

KEV, March 2006

Assuming that you are in the UK, it is very simple. Tell the RETAILER (Becuase that is the party that your contract is with - not Hotpoint.) htta if they do not get their act together, you will 'Reject the the machine as 'not of mechantable quality' (In that it doesn't drain) under the Sale of Goods Acts.

Having said: 'I reject this machine' to the Retailer you are then entitled to a full refund, replacement or repair - ITS YOUR CHOICE - not the retailer's. Finally as this has occured withing six months of delivery it is up to the retailer to prove that the goods are of mechantable quality not you to prove that they are faulty.

Terry, March 2006