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How do I get the bobbin tread to pull up?

The bobbin wont catch the tread from the needle. how do we fix it so that it will work?
Kayla, December 2009
Hello Kayla,
try a new needle and make sure it is in the correct way round, failing that email me and I will attach timing instructions, type my address as you say it not as you see it.
ken

drivewithken at blueyonder dot co dot uk, December 2009