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Diplomat dishwasher will not clean the top shelf of dishes?

I have a diplomat dishwasher in a flat that I rent. The dishwasher cleans the bottom shelf of dishes, but not the top. Why is that?
Abs, January 2010
Rinse Aid - use good quality rinse aid

Clean the filters and check the rotating arms for paper debris - use dishwasher salt - but above all use rinse aid.

Peccavi, January 2010
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