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Protherm 100EC - Hot water problem?

Central heating works fine - but no hot water - any ideas. Two plumbers round already who don't know anything about Protherm boilers. Can anyone help - as the next alternative is new boiler and this one is only three years old.
sski40, April 2006
probibly the diverter valve

jamie beattie, October 2007
I am told by an engineer this problem is to do with heat exchanger unit and the descaling of should rectify the problem.

henry harrison, April 2006