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Cardy Ugg disaster?

I bought a pair of cardy uggs from www.uk-uggsoutlet.com however they were laddered(the knit had run). Does any one know where I can get them repaired, or if I can get them repaired. The company won't replace them unless I pay $40 dollars for the return postage....a little steep I think when they sent me the damaged boots.....they knew what they were doing. Mean while my daughter is still waiting for her birthday present!
Karen...., January 2010
www.dragonkicks.com
www.kicksexpress.com

rena, August 2010