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How can i fix my Matsui dvd/tv 1410, DVD tray stuck?

Hi, I have a matsui dvd/tv 1410. The dvd tray is stuck and I cannot eject either with the remote or manaully. The TV is working fine and the DVD that is in the tray is playing fine. I can hear the motor running when I press the remote and also when I push the manual button, however the drawer will not open.
Sue, January 2010
Sue
did you get your Matsui dvd tray fixed please

Laura, December 2013
link Click here to see other fixes for Matsui.