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Why isn't my Bosch cooker hood working?

I have a 3 1/2 year old Bosch cooker hood. Both the lights and the extractor fan have stopped working at the same time. I have changed the bulbs and fuse and it is still the same. I have also cleaned the filter but this has not worked either. Any ideas?
Lindsay, February 2010
Does anyone have any ideas on this? This has just happened to me too :-/

CookerPain, October 2012
link Click here to see other fixes for Bosch.