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How do I fix the Fireware problem?

My MP3 player remains in Recovery Mode; when turning it on it flashes "Fireware Problem". Then a menu appears Clean Up, Format All, Reload Fireware, or Reboot. What do I do to get this thing working again?
Juanita, March 2010
I have the same problem and can find no solution,not even how to get back to factory settings. cant get a phone no to be able to ring them

brian clarke, March 2010