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how do i fix my itronics 20gb mp3 jukebox?

cant get mp3 player to be recognised on computer and it wont play songs - recognises that i have over 600 songs on machine but wont play them - tried re-setting but that didnt work - help!
GAIL ANDERSON, April 2010
I dont know if this will help or not but I have one of these and the software will not work on a pc with vista installed, so unless you have something older to work it from I dont think there are any options. At least I cant find any anyway

moses, April 2010