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Daniel Dakota key wound clock doesn't chime the right minute?

Why does my Daniel Dakota key wound clock not chime the right minutes?
jennifer, April 2010
Your hour hand should be fitted onto the movement only friction tight. Move the minute hand up until it strikes the hour and then move the hour hand to mach the strikes. If the hour hand become lose, just push it toward the face of the clock and it should tighten up.

Stevens Clocks, June 2010
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