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how can i fix a touch screen mp3/mp4 player?

I downloaded songs th my new touch screen mp3/mp4 player now it won't turn on. I tryed taking the back off it and pull the battery out of it but it is imposiable there is no way to do so. I bought it off ebay and now the person that soled it went off the map. He won't respond to the other x amount of people that are now having the same problem. Even ebay is having trouble contacting him. Someone help me and countless others turn on our touch screen mp3/mp4 player
family guy, June 2010
Like When I Get On My Home Paqe And Playy Music It Have All These Squares On It Then When Try To Click On The Squares It Pops This Thinq With This On It ! With Lots Of Squares...

BritBrat, November 2010