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heat surge stays on for a few mintues ?

Heat surge stays on for a few minutes then shuts off. I set resiet button & it happesn agaiin. No help from the company since it was a gift & they said they need power of attorney to talk to me???? anyway, tried the outlet with a portable heater I have & no problem. DOn't know what to do... am furious...was a gift from my daugher & I feel so bad...did like it when it worked. anyone know who fixes these things.
thanx,
m
m, September 2010
dont know what your on about,could we have it in english please?

gts, October 2010
link Click here to see other fixes for Heat Surge.