The steam is escaping from the safety cap so I bought a new cap believing it was the seal on the old cap that was broken but the problem is still there, each time I put the steamer on as soon as it has heated up the steam just explodes out of the top cap. Is there something else that needs replacing?

Susan Regan, November 2010

Try www.poltiuk.co.uk and click on customer care then technical help send email using the online form.

Bob, November 2010