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Two out of four elermants not working Dimplex XLSN?

Dimplex XLSN storage Heater
Hi
Can anyone help please?
The storage heater has four elements, I noticed only two were working, they where the two starting from the control panel end.
I removed one of the elements that wasn’t working and replaced it with a new one the new element didn’t heat up when the power was switched on, anyone know what the problem may be.

Thanks in advance
Tony
Tony Power, November 2010
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