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Bosch exxcel max door handle and buttons have failed?

I have two problems with my dishwasher. Firstly one of the programme push buttons has come loose and fallen inside the door - how do I get it out? and seconly the child lock lever will not stay out of the way, it keeps pinging back into the handle, how do I lock it away - I have no young children here anymore!
Dad at a loss.., November 2010
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