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trouble locking double glazed door?

Hi, I have a problem locking door. Handle will not go up completely so won't lock. Been pushing up hard no joy then all of a sudden it will go, the whole of the lock handles etc seem a bit loose, iI have tried DW40 What could be the problem and how could i rectify please. Any helpful advice would be appreciated
Donna, December 2010
link Click here to see other fixes for DW4.