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How do I get Back all my tv channels on my Thomson topuptv box?

I have reset my channels on my set top box and can no longer get the 5 terestrial channels, I have tried resetting as per topuptvs web site but this has made no difference to the channels as when I go onto say BBC1 it always says there is no signal this also goes for the other 4 channels I am missing.I have a thomson 250GB set top box
Gail limming, January 2011
Why not call the Topup TV (www.topuptv.com/) Help Line? That is part of what you are paying for.

T, February 2011
link Click here to see other fixes for Thomson.