you won't get ANY acceptable answer from Wilderness Energy. when i first got my BL-36 kit, they made a rookie mistake and sent me three batteries from different build batches. the odd one out killed the other two. i tried to explain this to them, but they Refused to listen.
i also mentioned that their bl36 20Acontroller was inadequatly wired with 14 ga wires to the motor. again, they refused to listen until i sent them photographic proof. all they did was come out with a 50 amp unit with the same size wires.
if you want quality and better service DO NOT contact W.E. go somewhere else.
disgruntled w.e. customer, February 2010