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Tuner or Code problem?

I have a Magnavox ZV427MG9 A dvd/vhs recorder I bought from the Staes some three months ago but cannot play or record anything from vhs tapes to dvd.All the pictures are black and white and the sound is distorted. No help after three months of asking. Any sujestions please???
Peter Wright, March 2011
link Click here to see other fixes for Magnavox.