my philips matchline tv has suddenly lost sound and there is an icon top left showing a white loudspeaker with a red cross through it. This is not the usual mute icon which appears as well if you press the mute button on the remote though this has no effect on the sound. It happened while changing channels using a Virgin plus remote and I wonder if some internal mute function has accidentally been set but I have no idea how or how to reverse this.
I have checked all connection cables and have looked at the TV menu but there doesn't seem to be an option for internal speakers.
Any advice gratefully received.
Thank you so much, the factory settings didn't help at all but powering it off totally did and we are back to normal. thanks again
KH, May 2011
try unplug the tv for a hour or more, to unpower it, or if you can find factory setting in the menu, but you will have to rescann it all again for channells,
