the cylinder in my door will not turn fully in order for me to remove the key when locked,i have tried the same when the door is open,on both occasions handle works fine and multi locks move but the key will not turn fully,do you think its just the cylinder that needs replacing

stevie s, December 2011

take barrel out & check it or renew

Len, December 2011

P.S.remove the door handle,if I remember right the screw that locks the left to right motion is behind the handle plate(might try that first realy).

Rich, December 2011

I would check first that all the screws are tight,take the cover plate off the edge of the door and tighten screws/try lock,they are a dead simple lock, a pin rotates and comes through a hole in the plate if it is not in line you can't remove key.Make sure the barrel hasn't moved from left to right stopping the pin from going through the slot,you have to remove these parts to fit a new one anyway,I would get the screwdriver out first and save some money and hassle,make sure when you try the lock with the door open that you STILL lift the handle up first as you do when it's closed.Screws come loose,try it,good luck.

Rich, December 2011