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maxol mirage 2000m coal burning effect does`nt work?

how can I get the coal fire effect to glow I have changed the bulbs, but it still won`t glow. is there a control board or something similar that might need changed
DAVID CAMPBELL, February 2012
Yes there is a dimmer control board good luck with spares though! If you want to sell your heater get in touch I need a spare matrix from one! Paulpings at the gym mail thing!

Pingit, November 2014
link Click here to see other fixes for Maxol 2000M.