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Why doesn't the microwave work - Kenwood CJ99SS ?

Only had the CJ99SS Kenwood microwave oven for 2 years and now the microwave part doesn't heat food. Everything else works as it should but nothing from the microwave. This is so annoying and will be the 2nd time replaced it in 4 years. Surely this expensive combi oven should last longer than 2 years!
Phill Russell, July 2012
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