My door is about 12 years old and I can't remember the company that fitted them - doubt they are around anyway.
I locked my front door yesterday and then tried to go out in the afternoon. The door appeared to unlock but I can't get the handle down from either inside or out. Do I need a new lock, handle or what. Any ideas as I can't afford a new door. Problem is how do I get it open to change the lock if that's what's needed. Please help

HeatherF, August 2012

Len, thanks for reply - how do I take out glass and will I need a professional to do this?

HeatherF, September 2012

It's the lock, your going to need to force it open, take out glass or panel to give more movement.

Len, August 2012