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frezzer temp on samsung RS21?

we cannot get our freezer temp below zero can you help us
kim, December 2012
unlpug it to defrost fully it probably has a faulty defrost element but i have found that if a door is ban ged to close it may cause the other one to partially open causing an over run and getting itself clogged up

keymatic, December 2012
link Click here to see other fixes for Samsung.