Thanks to this site I managed to sort out our machine. I took off the back of the washing machine with a crosshead screwdriver. You then need to get a pair of pliers to squeeze the spring clip together to enable you to remove the black rubber hose where the filter sits. Having done this we found to our amazement one sock, one pound coin, 2 5pences and a curtain hook. After removing these the machine works wonders.
chris penders, December 2004