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minivator stairlift half speed on upward travel?

my minivator simplicity 950 stairlift travels at half speed on the upward journey, but travels at normal speed on the downward journey. Any suggestions at what is the reason for this
J A Jones, April 2013
Oct 2018 I'd like that answer also. ( half speed on upward travel )

Steve L, October 2018
I would think that it is a battery problem ? More power is required going up than down hence if the batteries are failing they give out less power ?

M.Westlake, January 2016
Did you find out the cause of the problem as I have the same?

colin, January 2014
link Click here to see other fixes for Minivator.