I have lost all 14 day television guide except current day, and even current only gives time slots but no programme titles. Can still watch these programmes by clicking on channel and timeslot but obviously cannot record anything. A friend who has a different make of freeview plus is having exact same problem.

Sue S, November 2013

Your freeview recorder is Top Up TV+ recorder. Top Up TV use to broadcast a 14 day epg, but permanently ceased broadcasting on 1st November 2013.

To be labelled a freeview+ recorder it must also have an option in one of its on screen menus to display the more normal 8 day epg which is supplied by freeview.

Your model is probably the Thomson DTI6300. Unfortunately the user manual does not give details of how to turn on the 8 day epg. However, other people have reported on-line that they have successfully looked through the on screen menus and found the setting to change.

Immediately after changing the setting so that the 8 day epg is used please be patient. It will take time before all the epg is populated without any gaps.

NS, November 2013