Claire, this is a main module fault. You need to change the main module in the front of the machine but make sure you leave the new door lock in place. We stock it at £47.88 + £6 postage (exchange). This is ready programmed for your model number. Once you do this, your machine will work ok again. To order, go to our website at www.emwelec.co.uk and put your model number in the search box or call us on 01159652118. You will still have the option of returning the module within 14 days for a refund (less our handling of £12) if it does not sort out the problem. Tony EMW Electronics
www.emwelec.co.uk, November 2013