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I am unable to get programme details or record programmes?

I am unable to record programmes using my Thompson DTI 6021 recorder. there is no details of programmes. I have left it switched on
Carol, November 2013
You are the 41st person to ask that sort of question on howtomendit this month.

Top Up TV used to broadcast a 14 day programme guide, but permanently ceased broadcasting on 1st November 2013.

You need to change to the freeview 8 day guide.
Menu >> Set-up >> Change your box settings >> TV Guide Type
Use the < > keys to switch to the 8 day freeview guide.

Immediately after changing the setting to the 8 day epg be patient. It can take a few hours before all the epg is populated without any gaps.

If you still have a card installed then one suggestion elsewhere is to also remove the card.

Good luck.

Neil S, November 2013