We are following your instructions to unblock the filter, I have drained the water, but we have trouble trying to unlock the bung. We are turning it anti clockwise as you say but it is not budging. What do you suggest?

Tracey, October 2014

If it won't turn it probably has something jamming it, you could try tilting machine back against a wall and try twisting the filter left and right repeatedly and the object might fall back into the housing and release the filter. If not the pump will have to be removed and the motor removed from the back of the filter to clean out.

Kenjo, October 2014