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On Dimplex fire type Exbury EBY15 the flame effect is not working?

The flame effect is not working, I have checked the batteries and they are ok, because when I press the on button,the signal beeps at the fire but the lights and flame effect does not come on.
Can anybody help please
Steve, December 2014
where do I get a PCB and how do yoy fit it

RBW, January 2015
Printed circuit board part No FP06008 its behind the glass

toptrish, December 2014
What's the PCB and were do I obtain one
Regards Steve

Steve, December 2014
The PCB requires replacing

toptrish, December 2014
link Click here to see other fixes for Dimplex.