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9.6 volt charger does not charge the battery?

9.6 dust buster less than a year old will not take a charge. Charger does not feel warm. Checked voltage at output and I shows 29v dc. Is this what it should be without a load?
Dave, March 2016
" less than a year old "

Don't muck about. Get it fixed/replaced under warranty.

XXX, March 2016