You wont reach the service manager of Tizio through this webaite, or anyone wlae at Tizio for that matter.
If you want to contact the maker use a bit of intelligence and search dor their website which should give you contact details.
Make sure that, rather than the garble above, you frame your question clearly and succinctly, giving exact modwl numbers, so the guy - who has abaolutely no pre-knowledge - can understand what you are talking about
xxxx, January 2017