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How can you fix an integrated washing machine?

How can you fix an integrated washing machine showing E07 code? The door keeps locking, engineer has tried replacing lock but made no difference. Couldn't pull out washing machine as integrated- do I need to try and contact kitchen company?
Helen Wright, June 2017
Step 1: CHeck if it is under warranty
Step 2: BEat up supplier if so, involving trading Standards if necessary. If not in warranty:
Step 3: Determine the make and model
Step 4: Do a Google search for "Make Model E07"
Step 5: If no luck Post back here giving make and model

acp, June 2017