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Clock won’t chime?

I have a school house wall clock with Westminster chime. The only indentifying information on the back is this number: M2265KI and phone 800-375-6040. We have followed the directions several time but can’t get it to chime. Your help would be appreciated.
Thanks, Kareen
Kareen, November 2017
link Click here to see other fixes for Howard Miller M2265KI.