I have two VELUX skywindows. Both remotes are not working. I mistakenly clicked OK in a window and can no longer get the remote to work.

Currently, it is powered by the computer, but, nothing is working. The batteries are fairly recent.

Yvonne B Relf, January 2019

We closed the blind and then on thee control it said "Stop all products ". I tapped ok but nothing happened. What did I do wrong?

Thomas J. Jones, October 2020

skywindows have a switch in the sash (inside) which is used to initially check in with the remote during installation. the switch is under a small cover. It may be that you somehow deleted the window(s) from the remote's memory and will have to redo the initial synch with the remote.

zeumer, June 2019