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Storad src 252-1 storage heater?

Please help if possible. This heater is in my son's rental flat. He has both wall switches on. He has kept the convector dial to 0 on the top left. The two switches on top right of the heater, with one and two dots respectively, are switched down towards the dots. It has been left for over a week like this to no effect. What are we doing wrong? Could it be that it needs a manual re set inside and if so, is it easy to get the cover off?
Should both wall switches (one fused, one not) be on? He has economy 7.
Thank you
Fi, November 2019
Yes both power switches at wall must be inall the time

Amm, May 2021
These may help.

https://vdocuments.site/amp/src-operating-instructions.html

https://www.hotukdeals.com/discussions/help-with-storad-heaters-495682

https://mendmy.com/answers.php?id=435931

https://www.scribd.com/doc/79075057/SRC-Operating-Instructions

Shdhd, November 2019
link Click here to see other fixes for Storad.