Catchup tv error message?

I have had the Logik 43inch led smart android tv for a week and whenever i watch catchup tv i get an error message and stops playing. It also happens on freeview play. I tried deleting the cache and data but it still stops playing. What's wrong, what can i do to fix catchup tv please? Thanks

Ash
Ash, June 2021


done
it says Error connecting in a yellow box. sometimes it goes straight to the end credits.

Ash, June 2021
What is the error message?

Djj, June 2021
link Click here to see other fixes for Logik Smart.