sky will always say to reboot the box, did you unplug and wait the 30 seconds??? if that doesnt work get back the phone to them as it is their responsability to fix it. They have been on watchdog because they have had so many problems with them. I had problems with sky, you have to keep moaning to them and eventually they will replace it, i moned so much they gave me 6 months free viewing!!
James, January 2007