I bought a laptop off my son, who had used it on broadband, I want to use BT pay as you go as I am a light user, but when I tried to install BT disc it comes up with ERROR you must have at least one modem configured on and connected to this system to connect to the internet" it will not let me go online at all, so how do I rectify this. Thanks Charles

charles mckay, March 2007

Your son's laptop either does not have an internal modem or it is not configured. Go to the hardware manager an see if it has a modem. Broad band is not relevant because it uses different hardware compared to dial up.

The answer is to buy a modem.

t, March 2007