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why is my bolier not lighting up?

my boiler is not 'lighting up' i have no hot water and the heating is not coming on. i have a ravenheat - the whitestar boiler. i'm not sure how old it is i've been in my house 6 months!

thanks
fiona collins, April 2007
is it doing anything at all ? any lights on ? can you hear the fan ?

hi-spec plumbing, April 2007