Have exactly same problem myself and am frustrated. Best advice Sansa can offer is to try and pick up a used replacement on Ebay etc. I was told swapping screens should be easy enough. But so far, picking up a replacement at a reasonable price has been an issue, cos of course everyone wants a second in good condition - and cos of the importance of the screen - so do we.
Please let me know if you are any more successful than me. TA
haven-hillbillies, May 2008