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How can I fix my U06-0151B/U06-0151W AWA MP3/MP4 Music Video player?

Every time I enter the music menu it says the disk is empty. I know that's not possible because when I check the memory there's still the same amount of space taken up and when I plug it into a computer it can still play the music without trouble. I've noticed the symbols in the menu have switched places. What's going on? How do I fix it?
Rosie, April 2007
check the format if the song are mp3 or wma

james king foofighterscool@hotmail.com add me to msn if you need more help, July 2007